Instant Revenue Impacts for Southview Medical Group

By Blakely Roth, March 20, 2025

Southview Medical Group, a multi-specialty healthcare organization, serves over 700 patients daily across various specialties, including cardiology, dermatology, gastroenterology and endocrinology.  

See how this multi-specialty group saw immediate revenue results by launching patient-led registration with Clearwave. 

About 

• Practice Management System: Veradigm 

• Number of Locations: 2 Main Campuses 

• Number of Providers: 38+ 

• Patient Volume: Over 700 patients/day 

The Check-In Challenge  

Southview faced stalls when it came to patient throughput, leading to long lines, crowded waiting rooms and delays in provider schedules. Additionally, manual check-in processes hindered co-pay collections and revenue.  

Daniel Chattom, Clinical Systems Manager at Southview Medical Group shares, “We didn’t have room. Lines were running into each other and out the door. We had four receptionists, but they had to verify insurance and co-pays and collect past-due balances, and all of this was going on at one time. We noticed the problem, not just the managers but the doctors as well. We got together to find a way to fix this.” 

Chattom notes what inspired their quick shift, “At the end of the day, the front desk experience sets the tone for a patient’s visit, and we want to set a positive tone.” 

The Patient-Led Solution 

Patient-led registration technology was the solution Chattom focused on, he shares “We started to think about what’s going to help us expedite the check-in process. What’s going to improve patient satisfaction? What’s going to increase revenue?” 

Initially, Southview Medical Group looked to their EMR vendor for a solution, “We reached out to our current EMR vendor to see how we could use it to its maximum capabilities to help us with patient check-in. The issue we found was that registration wasn’t their baby, their baby was the EMR.” 

Looking at other vendors to partner with their PMS, Southview Medical Group’s initial goals for a patient self-registration platform were to: 

• Shorten wait times and avoid long lines at the office 

• Improve schedule efficiency and patient throughput 

• Reduce staff, provider and patient frustration 

In the search for a purpose-built solution, Chattom says, “We didn’t think we would be able to solve all those challenges with one solution, so we wanted to prioritize solving the waiting room challenge first and get patients to their doctor faster. Fortunately, we found a patient-led registration solution that helped us achieve all of what we were looking for.” 

The Clearwave Impact:  

Southview implemented Clearwave’s patient-led registration kiosks, reminders and pre-registration to streamline check-in at the office. With strong integration between Clearwave and Veradigm, the practice saw immediate improvements. Chattom shared, “The patients quickly adopted the self-registration kiosks. They just did it. I think they’re becoming more comfortable with self-registration because they see it at other doctors’ offices or at grocery stores. They’re doing this already but now they’re doing it in a healthcare setting.” 

Chattom discusses the hidden revenue results sharing his initial reservations, “When we met with Clearwave initially, our sales representative talked about how we would collect more past-due balances. The whole time I thought he was just trying to sell us a product. And, in reality, it’s absolutely true.” 

To the delight of Southview Medical Group’s leaders, patient-led registration significantly increased point-of-service collections. The kiosk removes patient discomfort around paying past-due balances and co-pay collections, and patients choose to pay at the self-service kiosks with ease. Chattom shares, “Receptionists are not bill collectors. They don’t always feel comfortable, especially in a busy office, asking for payment. But those are still collections we earn and need to capture.” 

Want to unlock hidden revenue during patient check-in at your practice? Watch this quick webinar to see how. 

Patient-Powered Results: 

• 91% Of Co-Pays Collected at Check-In 

• 92% Active Insurance 

• 2-Minute average check-in time 

• 72% Appointments w/reminders confirmed 

• Consistent decrease in no shows 

See what Southview Medical Group looked for in a solution to speed up patient throughput, keep provider schedules on time and increase collections. Read their story. 

Need to Spike Collections This Year? 

Meet your monthly revenue goals with patient-led kiosks that boost point-of-service collections and drop check-in times. See the 5 Trends Impacting Healthcare Providers & Profits in 2025 so you can prepare accordingly.