Clearwave Patient Engagement Platform

Clearwave, the comprehensive patient engagement platform, enables digital patient access by combining Patient Scheduling, Patient Check-In/Registration, Communications and Eligibility Verification in one single platform.

We’re helping specialty practices and health systems to improve patient engagement, streamline processes, boost efficiency and productivity and accelerate cash flow for greater stability and growth.

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The Patient Engagement Platform for Your Speciality Practice

How Our Patient Engagement Platform Helps Specialty Practices

The Clearwave Core patient engagement platform provides the digital access today's patients require with:

Scheduling

How Patient Engagement Solutions Improve Scheduling

Significantly increase patient acquisition and retention with 24/7 scheduling that reflects your practice's booking preferences and policies. Combined with instant eligibility checks and a waitlist, practices can save 520 staff hours/year and increase new patients by 51% on average. Clearwave self-scheduling gives your patients appointment options that work on their time and are easy to book. Existing patients can easily self-schedule appointments and new patients can be matched with the right provider. Our platform is EMR/PMS-agnostic, meaning provider data can be pulled from multiple sources and applied to your scheduling needs, simple or complex.

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Registration

How Our Patient Engagement Platform
Improves Registration

Clearwave offers a truly self-service patient registration experience with pre-check, kiosks, tablets, mobile devices, or a combination. Make in-office registration simple, private and secure for patients, allowing them to make payments and complete registration without the need for staff intervention. Rather than having patients come in early for their appointments, allow patients to register and complete clinical intake from the comfort of their homes with pre-check links. With Clearwave patient self-registration, you can reduce wait times by 90% and get patients seen faster, something both patients and providers appreciate.

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Insurance Eligibility

How Our Patient Engagement Platform
Improves Eligibility Verification

Your patients may love surprises, but not when it's financial. Clearwave's real-time eligibility verification presents two clear benefits to patients: financial transparency and instant verification of their coverage. Patients stay informed and in control when any changes to their insurance can be flagged and updated prior to the date of service. Arriving for an appointment, patients are able to see their co-pay and pay it along with any open balance before walking into the exam room. Automating insurance verification removes staff time spent chasing down payers and patients, putting more time in their day to focus on other high-value tasks and patient care.

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Communications

How Our Patient Engagement Platform
Improves Communications

Communication is the cornerstone of patient enagement, keeping patients actively involved in their care and creating a positive link to their provider. While your patients might carry a phone everywhere, they're probably not likely to answer it! The convenience of email or text messages far outperforms trying to reach patients with a phone call. Connect with patients with automated appointment reminders, two-way texting and recalls to help them to keep track of appointments and visit instructions.

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Collections

How Our Patient Engagement Platform
Improves Collections

Involving patients in the payment process proactively increases satisfaction for both patients and providers. Patients with a card kept on file and a clear indication of their financial responsibility are more likely to pay at the time of service in one smooth transaction. Replacing the roadblocks of a post-visit invoicing system, or bills sent by mail, engages patients even before seeing a provider. Returning patients can schedule appointments with confidence and stay connected.

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Frequently Asked Questions About Patient Engagement

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What is a Patient Engagement Platform?

A patient engagement platform is a comprehensive digital solution that enhances the healthcare experience for both patients and providers. It streamlines various aspects of patient care, from scheduling and registration to communications, eligibility verification and payments, all making healthcare more accessible and efficient.

Clearwave's patient engagement platform offers an improved patient experience by meeting modern expectations for fast, easy digital interactions with healthcare providers. It accomplishes this by providing practices with:

Online, 24/7 digital scheduling
Patient-led registration via kiosks, mobile and on-the-go pre-registration
Simplified patient payment options via kiosk, card-on-file and more
Personalized and custom patient communications, including reminders, recalls, two-way texting and messaging

These customizable solutions are adaptable for specialty practices, hospitals, and health systems. By investing in Clearwave's platform, healthcare organizations can exceed patient expectations at every touchpoint to improve patient retention and acquisition, optimize staffing and accelerate revenue cycles while providing top-line patient experiences.

How Does a Patient Engagement Platform Work?

Patient engagement platforms work by integrating various aspects of the healthcare journey into a single, user-friendly digital interface. Clearwave's platform combines patient scheduling, check-in/registration, communications, payments and eligibility verification into one cohesive system.

Using a comprehensive patient engagement platform, patients can

Schedule appointments online in real-time
Complete pre-check and registration from home or use self-service kiosks or mobile devices in the office

At the same time your practice can leverage the systems to verify insurance eligibility in real-time, providing financial transparency to patients. As well as automate communications to reduce staffing burdens and keep patients in the loop and on time for their appointments.

How Can a Patient Engagement Platform Benefit My Practice?

A patient engagement platform can significantly benefit your practice by enhancing efficiency, improving patient satisfaction, increasing acquisition and retention and ultimately boosting revenue. Clearwave’s patient engagement platform can reduce wait times, bring in more patients than ever before and keep schedules full through smart scheduling and waitlist management.

The platform automates time-consuming tasks like insurance verification, data capture, check-in, payments and appointment reminders, freeing up staff to focus on high-value activities. It also improves collections by enabling upfront payments and keeping cards on file.

Patient satisfaction improves due to the convenience of 24/7 scheduling, reduced wait times, and clear financial communication. This can lead to better patient retention and word-of-mouth referrals.

What is a Patient Communication Platform?

A patient communication platform is a comprehensive digital solution designed to facilitate seamless interactions between healthcare providers and patients throughout the care journey. It serves as a centralized hub for managing all patient-related communications.

Clearwave’s platform includes features like automated appointment recalls, reminders, broad messaging and two-way texting capabilities. It enables healthcare providers to efficiently send important information about appointments, care instructions, and financial responsibilities, while also allowing patients to easily reach out with questions or concerns.

A robust patient communication platform streamlines the process of gathering crucial patient information, such as medical history updates and insurance details, often through user-friendly digital forms. By leveraging multiple communication channels like email, voice and text, these platforms ensure that patients stay informed and engaged in their healthcare journey, ultimately leading to improved patient satisfaction and better health outcomes. See all of the patient communication and engagement tools you can use to improve patient retention and reviews.

How Much Does a Patient Engagement Platform Cost?

The cost of a patient engagement platform can vary widely. Learn more about Clearwave’s Patient Revenue Platform for high-growth practices to see how you can use the system to accelerate growth!

A proven patient engagement platform should help you save on FTE costs by reducing staffing workloads and helping your practice increase patient volumes without having to hire additional workers. Similarly, smart patient self-scheduling platforms will also help your practice reduce marketing spend and accelerate acquisition — all helping you increase patients and profits.