Clearwave Drives Client Growth with Patient Self-Scheduling

Record Adoption of Patient Revenue Platform™  Provider’s Digital Scheduling Solution Helps Practices Increase Acquisition, Loyalty and Efficiency  

ATLANTA – February 21, 2024 – Clearwave today announced its customers are seeing record adoption of Clearwave Scheduling, the most robust patient self-scheduling software on the market, leading to unprecedented patient acquisition and retention as well as overall practice growth. 

In today’s digital world, patients expect their healthcare providers to offer the same easy, convenient and on-demand access that consumer services provide – and the digital journey starts with patient scheduling. Patients demand ownership and control when booking visits, and this means gaining the flexibility to schedule appointments online anytime, anywhere, without human interaction. In fact, one study found that 82% of patients prefer a provider who offers online scheduling. This high demand has transformed digital self-scheduling from a “nice-to-have” feature to a critical element in healthcare practices’ growth strategy. 

Clearwave Scheduling – Ahead of the Trend

Understanding this fundamental shift in how healthcare services are accessed, Clearwave offers patient self-scheduling to help high-growth practices stay competitive and drive bookings and revenue. The solution is purpose-built to improve scheduling accuracy and efficiency while dropping staff workloads. With Clearwave Scheduling, healthcare practices benefit from: 

• Online, 24/7 Booking – Enables practices to put scheduling on autopilot and capture patients who may have been too busy during the day to call an office, those who typically postpone calling until they no longer need an appointment and those who aren’t comfortable discussing their situation over the phone. 
• NextUp Waitlist – Gives practices an automated tool to fill open, canceled or rescheduled time slots with urgent or same-day appointment requests without burdening staff – enhancing patient loyalty and increasing patient throughput. 
• Automated Eligibility Checks – Provides eligibility checks at the point-of-booking to reduce errors; ensure that patients are directed to the right services based on their insurance coverage and specific healthcare needs; and meet scheduling requirements, especially around established Medicare/Medicaid and self-pay rules. 
• Tailored Workflows – With experience working with practices of all sizes and specialties, Clearwave helps customers tailor their workflows to meet provider and practice requirements. 
• User-Friendly Interface – With smart built-in logic and guidance features that patients are already familiar with, Clearwave makes it simple for patients to book, while improving the accuracy of your scheduled appointments. Patients are prompted with relevant questions, ensuring they make informed choices and reducing the likelihood of errors. 
• Robust Features for Efficiency – Clearwave offers pre-built features that help practices avoid duplicating patient records, enable patients to add pop-up financial consents and even designate last-minute openings for certain providers as needed. With integrations to widely used PMS systems, Clearwave enhances efficiency and data management from one patient touchpoint to the next.

“Patient self-scheduling is a real competitive differentiator for healthcare practices right now,” said Mike Lamb, chief executive officer of Clearwave. “However, many healthcare practices remain hesitant to adopt a digital approach because providers mistakenly believe self-scheduling will give patients the control they seek at the expense of their own – so they push back on making a change.”  

Going on Lamb states, “The reality is smart, robust patient self-scheduling software, such as Clearwave Scheduling, can meet the diverse requirements of providers – no matter how many are on staff or how unique their specifications – giving control to patients and providers alike while bringing undeniable benefits to the practice. To avoid being left behind, practices need to get providers on board and make the move to modernize the scheduling process.” 

Powerful Real-World Results

Clearwave customers have reported record adoption of Clearwave Scheduling, including 51% of online scheduling coming from new patients and 84% adoption from existing patients.  

Additionally, Clearwave customers have seen up to 45% of online bookings occurring after hours, with 34% scheduled at the last minute – helping practices maximize provider schedules, increase patient throughput and drive practice revenue.  

Jennifer Lott, Director of Operations at The Orthopaedic Group and a Clearwave Scheduling customer, noted: “The online scheduler has been huge in helping book patients in a way that meets provider requirements, and now it is really on autopilot for us. It has been so seamless and a great convenience for our patients and relief for our staff.” 

For more information about how to implement patient self-scheduling with support from all parties, review our recent guide on the, “5 Patient Self-Scheduling Myths … Busted!”  

Learn more about Clearwave Scheduling here!