Clearwave Kiosks Recognized as Top Player in Patient Self-Service Industry 

ATLANTA – August 27, 2024 – Clearwave, leading patient revenue platform™ provider, is proud to announce that their next-generation kiosks have been profiled as a top player in the patient self-service kiosk market, according to a recent Future Market Insights report. This recognition underscores Clearwave’s commitment to providing innovative solutions that enhance patient experiences and optimize practice profits and productivity. 

The report highlights the significant growth of the patient self-service kiosk market, projected to reach $3.9 billion by 2032, with a robust compound annual growth rate (CAGR) of 16.6%. This growth is driven by the increasing demand for robust patient self-service and automated solutions that will streamline administrative tasks in healthcare facilities while meeting patient demands. 

Clearwave’s Next-Generation Patient Kiosks Are Purpose-Built for Practice Success 

Clearwave has been a leader in the patient self-service kiosks arena for decades and is committed to constant innovation. This commitment is paramount to Clearwave’s overarching goal of helping clients keep up with ever-changing patient demands and healthcare trends. Clearwave’s next-generation patient registration kiosks offer numerous benefits that enhance both patient and practice outcomes. These benefits include: 

• Optimized Staffing Resources: Kiosks reduce patient wait times and streamline the check-in process, allowing for faster, more accurate data entry and increased payments, all while dropping staff workloads. 

• Enhanced Patient Experience: Patients can enjoy a more seamless and stress-free experience, with the ability to check in at their convenience, easily review and update their information and make payments privately. 

• Increased Revenue: By automating patient data capture and payments, practices increase point-of-service collections and reduce the number of rejected claims due to data errors. 

Powerful Real-World Results of Clearwave Kiosks 

Clearwave’s innovative kiosks help practices accelerate cashflow and efficiency while providing a top-line patient experience. Lauren Reese Administrative Manager at Complete Women’s Care of Alabama shares, “We’ve seen an increase in co-pay collection and past-due balances. In our experience, patients are much more likely to use the kiosk to take care of both payments in one fell swoop than they would be with staff.” 

Nick Tavares, Chief Executive Officer at Metrolina Eye Associates says, “We decided to move forward with Clearwave kiosks, and I’ll tell you what, I would never turn back. It has saved so much time on the front desk staff. They now have the time to answer phones, greet patients, and make them feel welcomed. That patient experience is key for us.”  

The impact of Clearwave Kiosks on healthcare practices is substantial: 

• 112% Increase in Point-of-Service Collections: Practices see significant and nearly immediate boosts in collections at the point of service, including co-pays, self-pay and past-due balances. 

• 2x Increase in Premium Service Revenue: Custom questions asked during self-registration have led to a jump in interest and bookings for premium services. 

• 100% Drop in Rejected Claims Caused by Data Errors: Clearwave’s accurate data entry and verification processes eliminate rejected claims due to errors. 

• 90% Reduction in Wait Times: Patients experience shorter wait times, leading to higher satisfaction and better overall experiences, while practices can increase daily patient volumes. 

• 99% Patient Adoption: Practices have seen consistently high adoption of kiosks by patients, even across age demographics, as most patients are accustomed to this convenience in most areas of their life — from the airport to the grocery store. 

• 87% Drop in Registration Workloads: The automation of registration tasks significantly reduces the workload on staff, allowing them to focus on patient care, phone management and other activities that require their involvement. 

Clearwave continues to drive innovation in healthcare technology, providing solutions that meet the evolving needs of healthcare practices and their patients. This recognition as a top player in the industry further solidifies Clearwave’s position as a leader in patient self-service solutions. 

Learn more about Clearwave’s patient check-in kiosks. Read the full report by Future Marketing Insights Inc. here and see additional reporting at Marketing Insights.