How Patient-Led Solutions Create a Better Healthcare Payment Experience 

Reading Time: 3 minutes

By Blakely Roth | December 5, 2024

In the evolving landscape of healthcare, delivering a better payment experience is crucial for patient satisfaction and operational efficiency. Patient-led solutions, particularly in the realm of payments and check-ins, have revolutionized how care providers manage transactions and interactions. Explore how these innovations create a better healthcare payment experience for patients and healthcare providers. Here are three top examples: 

Patient-Led Private Healthcare Check-In Kiosks

Private healthcare check-in kiosks represent a significant step forward in patient autonomy and confidentiality. 

 

  • Privacy Enhanced: These kiosks allow patients to handle sensitive financial transactions privately, eliminating potentially awkward conversations about payments at the reception desk and reducing collections mistakes. 
  • Efficiency: By facilitating direct and discrete interactions, kiosks speed up the check-in process, letting patients manage their details swiftly and securely. 

CAO Division 28 is seeing this patient satisfaction firsthand, with 99% of their patients adopting self-registration kiosks. The practice sees average check-in time of just over 3 minutes and a 72% co-pay collection rate, creating better patient payment experiences and overall faster visits to their providers. Dive deeper into how upfront payments are enhancing practice operations for CAO Division 28. 

Timely Payments Through Patient-Led Registration Kiosks

Implementing patient-led registration kiosks not only keeps payment obligations top of mind for patients but also streamlines the entire financial interaction. 

  • Immediate Settlements: Encouraging payments at the point of service ensures that financial responsibilities are handled promptly, avoiding delays that are frustrating for both parties. 
  • Reduced Billing Frustrations: By settling payments upfront, practices can avoid the pitfalls of delayed billing, which can be both annoying for patients and inefficient for practices. After all the likelihood of collecting payments decreases significantly once a patient leaves the office—dropping to about 30%. 

Simple, point-of-service payment options are key to increasing co-pay collections and reducing patient frustration around payments altogether, which creates a positive patient experience. For this reason, Metrolina Eye Associates’ CEO said he’s “never going back” to a time before kiosks. You can read their story here and see how they increased collections after implementing patient-led kiosks. 

Easy Payment Options with Digital Innovations

Digital payment solutions offered at patient-led kiosks also simplify the transaction process for patients. 

  • Versatile Payment Methods: By offering multiple payment options, patients can swiftly complete transactions using credit/debit cards or secure card-on-file options, minimizing time spent at the kiosk. Offering swipe and tap options, patients can pay how they’ve become accustomed to, increasing collections and satisfaction from patients. 
  • Enhanced Payment Security: These systems ensure transactions are not only quick but also secure, protecting patient financial information, which is every practice and patient’s top priority. 

Pulmonary Associates are a great example of the benefits of simplified payment options. The practice sees 80% adoption of patient-led check-in kiosks and 92% co-pay collection rates today, all by offering faster payments versus their previous tablet approach, which required heavy staff intervention. See why they made the switch and how it’s paying off now. 

Create a better patient payment experience today, boost revenue tomorrow.

Ready to transform your practice’s payment experience? See these solutions in action and hear from experts. Watch this quick conversation on, “How Kiosks Have Changed Patient Expectations”.  This on-demand video details how patient-led registration decreases wait times, while increasing collections.  

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