Patient Self-Scheduling Adoption Reaches New Heights at 87%

Beyond Utilization, Clearwave Data Unveils Features That Increase Patient Acquisition by 174% and Save 1,500 Staff Hours

ATLANTA, April 2, 2025 – Clearwave, the leading Patient Scheduling Platform provider, announces new client data showing accelerated adoption rates and significant administrative cost savings for specialty healthcare practices of all sizes. Some practice leaders are finding out the hard way that other online tools are built solely for patient convenience, leading to staff inefficiencies on the backend. Clearwave client data proves its innovative scheduling platform not only enhances patient accessibility but also raises the bar for what’s possible in today’s HealthTech environment on staff efficiency.

“The surge in patient self-scheduling adoption underscores a fundamental shift in healthcare access — but not all solutions are created equal,” said Mike Lamb, CEO of Clearwave. “Practices that prioritize smarter scheduling solutions — ones that align with complex workflows, ensure eligibility accuracy and improve revenue capture — will be the true winners. Simply adding self-scheduling isn’t enough; the right solution empowers practices to deliver better patient experiences while driving measurable practice outcomes.”

With intelligent scheduling capabilities, Clearwave puts patients in control of appointment booking, while also helping practices decrease staff workloads, increase acquisition at lower costs and improve accuracy. Reducing staff time spent on tedious scheduling tasks is crucial today, when hourly rates for medical administrative assistants are averaging $19 across the nation. Recent Clearwave client data highlights the results practices achieve with an online tool that truly aligns with their booking complexities, no matter the number of providers, appointment types or locations. Leading to operational results like,

• 500-1500 Full-Time Employee (FTE) hours saved
• >$29k Labor cost savings
• 174% Increase in monthly patient visits after implementation
• 87% Online bookings made by existing patients
• 45% Online appointments made after hours

High Patient Adoption Across Age Groups

Clearwave Scheduling has demonstrated industry-leading adoption rates across all patient demographics. Lauren Lawson, Director of Marketing at Center for Sports Medicine & Orthopedics, notes, “It’s not just young people — there’s a significant number of older patients who absolutely prefer to schedule online. We’re going to continue seeing growth and increased demand for booking access outside of normal business hours.”

When Thomas Eye Group launched Clearwave Scheduling, they saw a 174% increase in monthly patient visits, and today, the practice continues to see high adoption. “We are dropping our abandoned call and booking rates, meeting patient expectations for those who want to book after hours and acquiring new patients every day,” said Senior Manager of Patient Experience, Noitavia Fitts. “What truly helped us stay competitive and alleviate staff burdens was the ability to configure the online self-scheduling workflows.”

Improved Booking Accuracy — No Matter the Complexities

Executive healthcare leaders acknowledge the difference between good and great online scheduling and the staffing impacts. The Center for Sports Medicine & Orthopedics sees nearly 700 appointments booked online per month, with 23% made by new patients. Chief Operating Officer, Connie Roberts, states the differences, “The time spent backtracking and calling patients to reschedule has significantly reduced from our previous solution. With Clearwave, we now focus on opportunities to tighten our workflows or expand to new appointment types. We’re making a very strong scheduling product a little bit stronger every day.”

The Orthopaedic Group offers online scheduling for their 26 providers through Clearwave. Director of Operations, Jennifer Lott, details the benefits not only to patient convenience, but also to operational efficiency, which is key for a practice that sees over 500 patients a day across locations. “When patients book with Clearwave, we know it will be accurate, which isn’t something you can always guarantee in an over-the-phone interaction,” said Lott. “The online scheduler has been huge in helping book patients in the way that meets provider requirements, and now it is really on autopilot for us. It has been so seamless and improved our scheduling efficiency.”

Sr. Marketing & Communications Manager at Marietta Eye Clinic, Dustin Bostwick, shares his opinion on where the scheduling market stands, “I’ve seen what other vendors offer and they just don’t have the level of configuration that Clearwave provides, which is what we truly need. Being a part of the initial implementation of Clearwave, I can easily see that while other vendors may offer some options, their tools simply won’t stand up to what we have today.”