HOSPITAL AND HEALTH SYSTEMS
PATIENT ENGAGEMENT PLATFORM

The best patient engagement software for hospitals and health systems is a solution that standardizes patient access, streamlines intake and scales efficiently across locations, service lines and patient populations.

Hospital Patient Engagement Succes in Action — With Clearwave

With over 300 providers caring for 17,000 patients per month, Holyoke Medical Center was looking to modernize registration, improve data capture and streamline workflows across their centers and outpatient clinics. Holyoke Medical Center partnered with Clearwave to transform their digital front door. Chris Giroux, Director of IT Application Services at Holyoke Medical Center shares, “Clearwave addresses a lot of different pain points and patient friction points for us. It’s helped us streamline not only registration, but also clinical workflows while meeting critical state requirements for patient data capture.”

Today, Holyoke has set the standard for large hospitals and health systems looking to meet modern patient and state requirements while accounting for staffing complexities along the way. See what helped them achieve 94% patient adoption of self-registration
and 56% co-pay collection rates on average and up from virtually 0%.

Standardizes Patient Experience Across the System

Hospitals must deliver consistent experiences across multiple locations, departments and patient types. Clearwave provides configurable, system-wide workflows that standardize intake while still supporting specialty-specific needs.

By deploying Clearwave, Baptist Health's 3-hospital organization overcame the challenge of managing six different scheduling and billing systems. Today, patients across its hospitals and outpatient centers enjoy a consistent, streamlined experience—whether they are checking in for surgery, imaging or a routine visit. 

Baptist Health is a great example of how large organizations can improve patient access and front-end operations by implementing Clearwave’s patient engagement platform across its organization, enabling more consistent and efficient patient experiences.

As their team shared, “Clearwave has helped us streamline our front-end processes while improving both patient satisfaction and operational efficiency.”

Read the full story. 

Modern patients expect fast, digital and self-service interactions. Clearwave enables hospitals to meet these expectations with consistency, compliance and scalability — improving satisfaction and throughput across departments.

Dive deeper into Clearwave's success with large healthcare organizations.

Hospitals simplify SOGI, RELD and SDOH data capture by using patient-led, digital intake tools that securely collect sensitive data while reducing staff workload and improving accuracy.

The Challenge of Sensitive Data Collection

Capturing SOGI (Sexual Orientation and Gender Identity), RELD (Race, Ethnicity, Language and Disability) and SDOH (Social Drivers of Health) data is critical for improving health equity and meeting regulatory requirements.

However, hospitals often face challenges such as:

• Patient discomfort sharing sensitive information verbally
• Inconsistent or incomplete data capture
• Increased administrative burden on staff

Chris Giroux, Director of IT Application Services at Holyoke Medical Center, recently shared, “There was a big push to capture key data elements, and with our staffing challenges the organization knew accomplishing those state requirements was going to be difficult.” She says, “This information is sensitive, and patients may not feel comfortable answering questions verbally. It was important for us to find technology that could quickly capture this information, securely and with a patient-first approach.

Dive deeper into Holyoke's Digital Front Door Transformation at their independent hospital here.

Improves Patient Comfort and Data Accuracy

Clearwave enables hospitals to collect this data through private, self-service workflows—allowing patients to input information securely at their own pace. This patient-led approach improves both accuracy and completion rates while creating a more comfortable experience.

Giroux adds, “Clearwave addresses a lot of different pain points and patient friction points for us. It’s helped us streamline not only registration, but also clinical workflows while meeting critical state requirements for patient data capture.”

Reduces Staff Workload and Streamlines Operations

By automating intake and data collection, hospitals eliminate manual processes and reduce the need for staff to gather sensitive information. Holyoke Medical Center implemented this approach across 17,000 monthly visits and 300+ providers, improving efficiency and reducing administrative strain.

Additionally, teams no longer need to spend time on follow-ups or corrections. As their team explained, “Our teams are not scrambling… even just those extra minutes saved is big.”

Drives Measurable Results

With a patient-led digital front door, hospitals can achieve:

• 94% patient adoption of self-registration
• 56% point-of-service collection rate (up from 0%)
• 2-minute average check-in times

These improvements help hospitals meet compliance requirements while enhancing both patient experience and financial performance.

Enables Scalable, Compliant Data Capture

By integrating directly with EMRs, Clearwave ensures that SOGI, RELD and SDOH data flows seamlessly into clinical workflows—supporting reporting, compliance and better patient care. Dive deeper into how hospitals are simplifying SOGI, RELD & SDOH data capture here.

See how Clearwave helps hospitals simplify data capture, improve compliance and reduce staff workload by taking a demo.