Clearwave Patient-Led Self-Service Platform

A Patient-Led Self-Service Platform is a healthcare solution that empowers patients to take control of their experiences while significantly reducing staff involvement in routine administrative tasks. Unlike traditional tools that still require substantial staff management, this platform enables patients to handle essential tasks like scheduling, registration, clinical intake and payments on their own.

Key features of a patient-led self-service platform include:

• 24/7 scheduling: Patients can book appointments at any time, adhering to provider rules, improving patient acquisition, and enhancing convenience.
• Pre-registration: Enable patients to complete pre-check, including clinical intake, ahead of time from their own homes or while they're on the go!
• Patient-led kiosks: Streamline the check-in process and reduce wait times by allowing patients to register and make payments independently.
• Patient-led check-in: Use additional check-in modalities like mobile registration to further speed up in-office registration and provide enhanced accessibility for all patients.
• Instant eligibility verification: Automatically verify patient insurance benefits in seconds, reducing manual processing and streamlining the registration experience.
• Digital collections: Enable patients to make payments at the point-of-service, accelerating revenue and reducing the need for follow-up billing.
• Automated reminders, recalls and messaging: Keep patients in the loop, on time and updated on last-minute challenges all with minimal staff intervention.

This patient-powered model optimizes staffing, reduces operational costs and accelerates revenue by allowing patients to handle tasks that would otherwise require multiple staff members, leading to more efficient, patient-centered care.

In today’s healthcare environment, practices need more than just another digital tool—they need a solution that puts the patient in control. Clearwave’s Patient-Led Self-Service Platform does exactly that, allowing specialty practices to optimize staffing, accelerate revenue and deliver exceptional patient experiences.

Rather than simply digitizing tasks while keeping staff heavily involved, Clearwave’s patient-led solutions are built to empower patients to take control of their healthcare experiences and reduce staff involvement in tedious scheduling and registration tasks.

Clearwave puts the power in your patients’ hands, improving their experiences by streamlining appointment booking, check-in, communications and payment. This shift reduces staff workloads to the point where practices can drop required registration staffing numbers by 60% or more and reallocate those FTEs or cost-savings elsewhere. This patient-powered approach also simplifies collections, data capture and claims processes, which help you get paid faster.

Today’s patients expect more than just quick visits—they want seamless, digital access to their healthcare. Clearwave’s Patient-Led, Self-Service Platform is designed to meet these needs by offering: 

• 24/7 Scheduling That Meets Provider Requirements: Clearwave Scheduling provides patients with round-the-clock access to your schedule, in a way that adheres to provider rules, increases patient acquisition and enhances efficiency. Patients can book appointments at their convenience, eliminating the need to rely on limited office hours or lengthy phone queues. 

• Patient-Led Kiosks for Speedy Check-Ins: Clearwave kiosks allow patients to check in with minimal-to-no staff involvement, cutting down wait times and boosting patient satisfaction. By giving patients control over their own registration processes, practices can streamline data capture and payments, while also enhancing patient experiences, reviews and retention. 

• Hands-Off Reminders, Recalls & Registration: Clearwave’s automated reminders and recalls keep patients engaged without burdening staff. Patients can update their information, complete clinical intake forms, and manage their appointments through an easy-to-use interface. This proactive approach leads to cleaner data, fewer missed appointments and more satisfied patients. 

Administrative tasks like patient insurance verification and appointment management take up a significant portion of staff time. With rising staffing costs (from 10-30% across the nation) and a limited amount of candidates, practices are seeing higher rates of administrative burnout, errors and churn. Clearwave’s platform extends your practice management system (PMS) and electronic medical records (EMR) capabilities, helping you streamline operations. The result is a happier, more efficient workforce that’s better equipped to provide quality patient care. Clearwave’s Patient-Led Self-Service Platform directly addresses these needs by offering: 

• Patient-Led Registration and Scheduling: Clearwave Registration and Scheduling are designed to drop staff burdens by over 80% and instead enable patients to control their healthcare appointments, from the time they book through to payments. By streamlining tasks that previously required multiple staff members or external vendors, practices can cut down on the number of technology providers and repurpose FTEs to other areas of the business, saving time and money. 

• Automated Eligibility: With Clearwave’s automated eligibility and Staff Control Center Dashboard, practices drop time spent on patient benefits tasks from hours down to seconds. The Staff Control Center dashboard helps staff keep insurance and patient appointment-related tasks on track, day in and day out. 

• Personalized & Automated Communications: With Clearwave’s personalized and automated communications, patients can receive timely recalls, reminders and messages all without staff involvement. This approach reduces the need for manual outreach and eliminates early-morning or after-hours work. 

Specialty practices rely on efficient billing and collections processes to maintain healthy cash flow. Clearwave’s Patient-Led Self-Service Platform makes it easier for practices to maximize revenue by offering: 

• Patient-Led Kiosks that Increase POS Collections: Clearwave’s kiosks empower patients to make payments at the time of service, accelerating collections and reducing the need for follow-up billing.  

• Automated Eligibility that Speeds Up Reimbursements: Clearwave's Multi-Factor Eligibility™ Verification ensures that patient insurance information is accurate from the start, minimizing claim rejections and delays. This robust solution leads to faster reimbursements and simplified payment collections at the point of service. 

• Smart Booking Options & Communications to Keep Schedules Full: By offering patients the convenience of self-service scheduling and on-demand reminders, practices can see more patients each day while minimizing no-shows. Increased bookings, combined with automatic recalls and reminders, lead to higher patient volumes and more predictable revenue.