95% Co-Pay Collection & Happy Staff – Jordan-Young Institute Makes It Look Easy

Jordan-Young Institute for Joint Reconstruction and Sports Medicine (JYI) sees 95% patient co-pay collection rates, while speeding up check-in times and optimizing staff workloads. JYI manages an impressive patient volume, with 17 physicians and over 20 healthcare providers seeing nearly 500 patients daily. Across their orthopedic, neurosurgery and physiatry departments, JYI was looking to speed up patient registration without overburdening administrative workloads or increasing personnel, see how!

Patient Experience & Revenue Results:

  • 97% Patient Kiosk Utilization
  • 95% Patient Co-Pay Collection Rate
  • 71% Appointments With Reminders Confirmed
  • 1m 43s Average Check-In Time
  • 1m 17s Average Express Check-In Time
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