Carolina Orthopaedic & Sports Medicine Center Puts Self-Service Solutions to Work

Carolina Orthopaedic and Sports Medicine Center put self-service solutions to work to accelerate collections and appointment bookings. The practice now sees over 85% adoption of self-registration kiosks and consistent co-pay collection rates all while dropping staff workloads. See how their patients, providers and staff are benefiting from automation.

Patient Revenue & Experience Results:

  • 85% Kiosk adoption
  • 39% Online appointments made after hours
  • 52% Average co-pay collection rate
  • 161K in Outstanding balances collected in one year
  • 2m 19s Average check-in time
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