Center for Sports Medicine & Orthopaedics Improves Bookings for Patients & Call Center

The Center for Sports Medicine & Orthopaedics wanted to put patients in control, giving them the ability to book on their own, while also helping their practice fill schedules and reduce call center burdens. With an existing solution that couldn’t keep up, and even caused additional work for staff, the practice instead turned to Clearwave Scheduling to fulfill their goals. See how the practice is now able to increase bookings while enhancing staff and patient satisfaction.

Patient Experience & Scheduling Results:

  • 17,506 Call Center Bookings Over 6 Months (Monthly Avg ~3K)
  • 682+ Appointments Scheduled Online/Month
  • 23% Online Bookings Made By New Patients
  • 26% Online Bookings Made Last-Minute
  • 39% Online Bookings Made After Hours
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