Concord Orthopaedics Increases Self-pay Collections Through Estimations

With a high number of patients and new regulations around Good Faith Estimates, Concord Orthopaedics’ Chief Executive Officer (CEO), Jennifer White, leaned into technology to launch their estimations strategy. See how the practice automated patient estimations to provide financial transparency and increase point-of-service collections – all without burdening staff.

The Impact of a Revenue-driven Estimations Strategy 

  • Increased self-pay collections by 5%
  • 53% of the increase in self-pay collections resulted from their estimations approach
  • Average monthly collections: $127,111
  • Copays collected via kiosk in last 6 months: ~$240,886
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