Dermatology Associates Optimizes Staffing & Patient Wait Times

Dermatology Associates offer a wide range of cosmetic and medical care to over 4,500 patients per month across their three locations. With growing patient volumes, Dermatology Associates launched Clearwave Registration, including patient check-in kiosks and pre-registration capabilities, to optimize staffing, intake and collections. The practice also implemented Clearwave’s Multi-Factor Eligibility and Communication solutions to speed up verification, payments and patient outreach.

Patient Experience & Revenue Results:

  • 95% Kiosk Adoption
  • 4m50s Average Check-In Time for First Time Users
  • 50% Pre-Check Utilization
  • 81% Appointments Confirmed via Clearwave
  • 73% Average Co-Pay Collection Rate at the Kiosk
  • 58% Average Self-Pay Collection Rate at the Kiosk
  • 83% Drop in Check-In Time
  • 25% Reduction in Required Front Desk Staff
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